And they way they are doing this is by adding a service perspective to the data they already have in Splunk. They built some pretty sophisticated use-cases to improve operational efficiencies. In order to solve these evolving needs, a certain class of customers began to leverage the platform and take advantage of the data they already had indexed within Splunk.As a result you have improved service visibility, reduced resolution times, and a transformative approach to monitoring and analytics driven by machine-data. With Splunk ITSI, you have real-time views into the health of your services, and can use advanced analytics to find patterns, detect anomalies and trends to proactively monitor and address issues. This solution allows you to gain a deep understanding of your services. That brings us to Splunk IT Service Intelligence – a packaged solution that enables real-time visibility into services driven by machine data.Splunk ITSI speeds and simplifies service monitoring and analytics and enables IT to make better, smarter and informed business decisions.Not only did they want to immediately address the operational problems but also wanted visibility into whether they are meeting SLA’s, what impact performance is having to the business.

Our customers wanted to up-level the insight machine data gave them. They want to exploit the data they have within Splunk to discover new ways to improve their operations and drive business priorities and growth. They were looking for an integrated holistic packaged solution that will not only help them break-down silos, but apply machine learning to enable their IT practitioners to help arm them with the right data at the right time. Initially we were founded one enabling IT administrators to solve IT challenges but over the years we’ve manifested this into various other use cases including Application Management, Security and Compliance (the top 3 being our core use-cases) and the evolving use cases are around Business Analytics and IoT, all of which has been led by our customers.As our customers grow their asks from Splunk also began to evolve. Splunk is a scalable platform for machine data, that allows you to interact with the data to solve various use-cases.

Open source alternative to splunk itsi